Step 1 · The vehicle
What it is and what we know.
What we do, in detail
Sold on our own account, intermediary work, documents, and what we know.
Program 01 · We are the seller
Sold on our own account
When the vehicle is ours and we sell it to you as a consumer, we are the seller and the legal guarantee of conformity applies. On a used vehicle that guarantee can be shortened by agreement but never below one year, and a defect appearing within the period the law fixes is presumed to have existed at delivery, so proving otherwise is our problem and not yours. Nothing we write anywhere reduces your statutory rights.
Step 2 · The capacity
Ours to sell, stated plainly.
Step 3 · The guarantee
What applies, and for how long.
Step 4 · The invoice
Recording all of it.
Step 1 · The seller
Who actually owns the vehicle.
Step 2 · Their status
Business, or private individual.
Step 3 · The consequence
What guarantee you do or do not get.
Step 4 · Your decision
Taken knowing that.
Program 02 · Someone else sells
Acting as intermediary
Here the sale is between you and the person we act for. If that person is a business, the consumer guarantee runs against them. If that person is a private individual, the consumer guarantee does not apply at all and you are in a private sale governed by the rules on hidden defects, which are far less generous. That is not a technicality. It is the difference between a year of protection and almost none, so you are told before you commit.
Program 03 · Before the keys
Documents
A second-hand sale to a private individual requires the mileage document to be handed over, and a sale concluded without it is void, which is an unusually hard sanction. Where a roadworthiness certificate is required for the sale, it comes with the vehicle. If something is not ready on the day, the handover moves rather than the paperwork following along afterwards, which is the version everyone regrets.
Step 1 · The file
Assembled before the date.
Step 2 · The checks
What the sale legally needs.
Step 3 · The handover
Documents and keys together.
Step 4 · The record
Capacity and terms on the invoice.
Step 1 · The documents
What exists for this vehicle.
Step 2 · The history
What they actually show.
Step 3 · The gaps
Named as gaps.
Step 4 · The condition
Described rather than flattered.
Program 04 · Gaps named
What we know and do not
What we tell you about a vehicle comes from the documents we hold and what we actually know. Where there is a stretch of history we have no information about, we say so rather than leaving a silence where a fact should be, because a silence reads as reassurance. We do not forecast remaining service life or future repair costs, and a used vehicle will show wear consistent with its age and mileage, which is a description and not a defect.
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